Welcome to SpyTown, where you can purchase Spy Cameras and other Covert,CCTV, Surveillance, and Hidden type of Equipment. These items are now available to the general Public.
Corporate Purchase orders are subject to Credit Approval. Fax the completed Credit Application with your order form to 631-421-8372. Please be advised accounts on open terms do not qualify for any FREE UPS GROUND shipping promotions. Please allow 3-5 business days for processing.
Please read the following terms and conditions closely before ordering from . By accessing, browsing, and using this Site and the hardware it's hosted on, you (Visitor) acknowledge that you have read, understood, and agree to comply with these Terms and Conditions of Use.
Please note we have a $49.00 minimum order requirement before any shipping or tax. Our terms are VISA,Mastercard or AMEX in the United States. Outside the United States terms are "T/T" (Wire Transfer),Money Order or Western Union.Government Agencies and Universities may Download a Credit Application and a SpyTown Order Form.
Note: SpyTown.com protects our customers information by the use of secure server software. When an order is placed the secure server software encrypts all the information you input prior to being sent to us.
Please note all sales are Final.As a policy, SPYTOWN does not ship to addresses other than the "Bill To" address unless the order is being shipped to your job or to an alternate business address. Please provide company name if applicable. To expedite the processing of your order, you must provide the billing address where you receive your credit card statement. Otherwise your order may be delayed.
is required to collect applicable sales tax on transactions shipping within the state of New York as required by law. All new customers are assumed to be taxable unless valid documentation stating otherwise is provided. Valid documentation includes a resale or exemption certificate issued by the State, completed, and signed by you. It must include your State assigned resale/exemption number. Your written statement claiming resale or exemption status is insufficient. To claim non-taxable status, we must have a properly completed state issued document from all states listed above to which you ship merchandise.
Any taxes that appear on your online order are a very close approximate if not in most all cases exact. The actual taxes charged to your credit card will reflect all the applicable state and local sales taxes, and will be calculated when your order is actually shipped.
State Issued Resale and/or Exemption Certificates must be submitted via e-mail, fax (718-709-0501) or mailed to:
1227 WALT WHITMAN ROAD
MELVILLE, NY 11747
If you need a Blank Tax Resale form for New York NYS TAX RESALE FORM.Then fax this form along with your order to 718-709-0501.
At Spytown.com, our goal is to ensure your complete satisfaction with your purchase. If, for whatever reason, you are dissatisfied with your purchase, you can return it to us within 10 calendar days of receipt of merchandise; you have the option of exchanging the item(s) or receiving a refund. Items returned must be unused or uninstalled.
We charge a 25% restocking fee to help offset the cost of shipping, materials, and labor associated with the assembly of each package. If there are any indications that the product was used or damaged it is not refundable.
After 30 days, only items that are defective will be accepted for repair/replacement, no other returns or exchanges will be accepted after 30 days. Claims for missing items or items damaged in transit must be received within three (3) business days of receipt of merchandise.
Extenuating circumstances such as, erroneous shipment(s), defective merchandise, or improperly packed orders qualify for shipping & handling reimbursement. Advanced replacements are available upon request and are subject to a credit card authorization. Refunds on returned items will be issued in the same payment form tendered at the time of purchase. If payment was made by credit card, once we receive the product(s) we will credit your account. Please allow 7-10 business days for a credit to appear on your credit card statement. If payment was made by check, the refund check will be issued after 10 business days from the date of return.
Please read all conditions below. If conditions are not met, Spytown.com reserves the right to refuse the return or to charge a restocking fee not to exceed 25% of the original sale price, less shipping & handling.
In order to return an item you need to first obtain an RMA (Return Merchandise Authorization) number.
How to return or exchange an item:
In order to return an item you need to first obtain an RMA (Return Merchandise Authorization) number.
To request an RMA number online click here. .
Place the original package into a shipping carton.
Please do not place stickers or shipping labels on the original manufacturers package.
The RMA number must be clearly written on the outer box. If you received an electronic Returns label, print the label and tape it to the carton.
Ship via insured ground service with a tracking number. Unless the item is defective or incorrect, return shipping charges are the responsibility of the customer. We are not responsible for lost or damaged packages.
Unless otherwise instructed, please ship authorized returns to:
1227 Walt Whitman Road
Melville, NY 11747
Once an RMA Number is provided the item must be received within 30 days from the date of issue. The customer is always responsible for return shipping unless the item arrives DOA. All Credits will be issued within 7-10 days upon receipt of equipment.
Terms and Conditions:
An RMA is permission to return merchandise and therefore, does not constitute a formal agreement, service contract, guarantee or warranty, expressed or implied.
All items returned or exchanged must be in new condition, in their original box, and must include all packing material, blank warranty cards, manuals, and all accessories.
Spytown.com is not responsible for personal data or items left in returned merchandise.
Defective items may be repaired or exchanged at our discretion for the same model or manufacturer's equivalent model.
RMA numbers are valid for 30 days. Delinquent RA's will be cancelled & returned to sender at the customer's expense
Spytown.com is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only.
Any merchandise received in less than new condition will be returned to customer at their expense.
No Returns/Exchanges On:
All recording devices such as VCRs, DVRs and NVRs
Wire & cable once opened, cut, or stripped
Cable connectors once crimped or compressed
Product modifications (painted cameras, cut plugs/connectors, etc.)
Wireless cameras & equipment.
Monitors & Displays 32" and larger once opened
Consumables (tapes, CD/DVDs, decals, batteries, bulbs, etc.)
Any item which has been removed from its blister pack
Build To Order (BTO) & special order merchandise
PC-based recorders once unpacked
PC hardware (HDDs, RAM, PCBs, expansion cards)
Underwater equipment that has been submerged
Sprays, Liquids and Powders
IN WARRANTY PRODUCTS:
At our Discretion, SPYTOWN will repair or replace without charge to the customer any merchandise proven defective in material or workmanship for the period of the manufacturer warranty. Manufacture terms and conditions of warranty policy are indicated on warranty materials packed with your shipment.
OUT OF WARRANTY PRODUCTS:
When merchandise is returned as defective and is no longer covered under the warranty period or warranty has been void due to misuse of equipment or acts of nature the customer will be advised of an estimated cost for repair. Customer must authorize acknowledgment of this estimated cost within 14 days of notification. If such acknowledgment has not been received, SPYTOWN reserves the right to dispose of defective merchandise.
We ship Via UPS (United Parcel Service). All orders shipped require an authorized signature upon receipt. Items ordered on Friday with a UPS RED Delivery will be delivered on Monday via UPS. If Saturday Delivery is required, there is an additional $10.00 charge to your order.You must state "Saturday Delivery on your order" in the Comments Field.
We do not ship to UPS or Fedex "Depot/Hubs/Stores" for pick up service at their location.
Oversized/Overweight: Our online shipping calculator is reasonably accurate. However we may have to charge extra shipping/handling fees for certain large/oversized orders. We will contact you if this is the case.
Click here or on the UPS Delivery man to Track a Shipment
Export Administration Regulations (EAR).
All orders placed with are subject to United States (U.S.) export control laws. Specifically, the Export Administration Regulations (EAR) prohibits dealing with certain denied parties and end-users that may be involved in conventional weapons and weapons of mass destruction - chemical, biological, nuclear weapons, or missile technology.
The EAR sets forth General Prohibitions that are applicable to US technology and exports. The General Prohibitions concern export transactions that are prohibited by U.S. law and thus require a US export license. The prohibitions that may concern your sales activities are:
* End-users that are prohibited because they are on the: US Denied Persons List, US Specially Designated Nationals List, Entities List
* Countries under US embargo at this time are:(Cuba, Iran, Iraq, Libya, Sudan), and Angola (Unita). These countries are listed on the Internet under www.treas.gov/ofac/. Please note that this list of embargoed countries is constantly changing, so you will need to check it on a regular basis
* End-users that may be manufacturing weapons of mass destruction
* Diversions to illegal end-users that are involved in diversions to embargoed countries, parties involved in proliferation or to destinations that require a license.
Therefore, certain orders placed with may require a US export license. will not violate or participate in the violation of the US law by selling to these parties.
To comply with the EAR, needs to ensure that we do not sell to restricted parties through our dealers/distributors and or end-users. To accomplish this, we request that you provide necessary customer and end-user information on all orders, including full name, country, and type of facility so that we may screen the customer and/or end-user name. Failure to comply may cause your order to be delayed or canceled. We appreciate your cooperation in furnishing this information.
Refused shipments are subject to a 25% restocking fee plus return freight. If a customer wishes to cancel an order (provided it is not a special order product), it is the responsibility of the customer to cancel the order prior to the product being shipped. ALL CANCELLATIONS MUST BE IN WRITING AND EMAILED to the Order Department here Order Department Email
If a customer cancels an order after product has been shipped, the refused shipment or return will be subject to a 25% restocking fee plus return freight.
If the packaging appears damaged on the outside, please refuse to accept the package(s) from the shipper; or please make sure that when you sign the shippers proof-of-delivery slip that you include a note stating that the package is/appears damaged. If you do accept a damaged shipment, please inform us immediately. We do expect you to deal with the carrier in that case. If you prefer for us to deal with the carrier, we must know within two days of your receipt of the product that it was damaged. Please open all boxes immediately and check for contents and damage. We must know within 2 days upon your receiving products of any damage/problems. In order to serve you better we request that you also inspect all of your products for obvious defects/blemishes within 2 days of receiving them. Also, if there was any internal (non-visible) damage, this should be reported to the carrier (or to us) within two days of receiving the product.
In the rare event that you received a product different than what was ordered (all orders are double check prior to shipping) we must be contacted within 2 business days from the receipt of the shipment. If we made a mistake/error in shipping and we are contacted within the specified time, you will be issued a Return Authorization Number (RA) and instructions on how and where to return the product. will be responsible for freight both ways, and will ship you the correct product.
Orders can be placed with 24 hours a day, 7 days a week, 365 days a year online or via e-mail, or fax (718) 709-0501.
phone lines 1-866-779-8696 are open from 9 A.M. Eastern Time to 5 P.M. Eastern Time - Monday thru Friday for new sales assiatance. voice mail and fax machine are available 24 hours, 7 days a week, 365 days a year. offices may be closed or hold special hours of operations during holidays. Special hours of operations will be noted on our web site as well as our voicemail system. All orders placed will be processed during normal business hours.
Product information is furnished by product manufactures and is believed to be accurate. However, no responsibility is assumed by SpyTown.com for its use. Product specifications and availability are subject to change without notice. Manufacturer’s specifications may be approximate, and we hold no responsibility for errors or inaccuracy of specifications. Any delivery indication furnished represents only the best estimate of time required to make shipment. We shall not incur any liability, consequential or otherwise, due to any delay or failure to deliver for any reason. Prices and availability are subject to change without notice. Although we try to assure accuracy, cannot be responsible for typographic errors. We do not offer any Price Protection Program. If after you place an order online and the price changes anytime thereafter for the same item you do not qualify to get the new price.
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