RMA Request Form

ONLINE RMA PROCEDURES

  1. For prompt returns please provide the complete RMA request form.
  2. Please allow at least 48 hours for the Returns Department to provide an RMA Number or RMA Denial Reason
  3. The RMA # must be clearly written on the outside of the shipping carton. If you received an electronic returns label, print the label and tape it to the shipping carton.
  4. Ship via insured ground service with a tracking number. Unless the item is defective or incorrect, return shipping charges are the sole responsibility of the customer. We are not responsible for lost or damaged packages
  5. All RMA numbers are good for 30 days from the issuing date
  6. DO NOT return product without a valid RMA Number.
  7. All RETURNING product serial numbers must match with the original invoice.
  8. Please print out the RMA Form and include in the package before shipping.
  9. There is a 25% restocking fee for all items returned for Credit.

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RMA Type Credit
Repair / Exchange


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SpyTown has been servicing corporations for over 20 years, both Fortune 500 and otherwise. Learn More »
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SpyTown accepts purchase orders from all levels of government agencies. That includes local, state, federal, or otherwise. Learn More »
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SpyTown has been servicing Educational Accounts for over 20 years. We will accept your Purchase Orders. Learn More »
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SpyTown has been supplying the Casino and Gaming Industry for over 20 years. We will accept your Purchase Orders.Learn More »
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Our Customers Say:
Protecting your home or business is a must. Security surveillance systems work to keep an eye on what matters most to you, and ensure your family and business investment is safe. In the event there is a break-in, our security camera systems will help identify the intruder and return your valuables back to the rightful owner: you! Imagine the peace of mind you will have knowing that video security systems are carefully watching over your possessions at all times. We have been online since 1999, and we have heard from so many of our loyal customers just how security surveillance systems protected their home and business from the prying hands of intruders. We are not only security camera systems suppliers, but we are experts in the industry. Do not hesitate to call us at 866.SPY.TOWN with any and all questions you have on choosing the ideal video security systems for your needs.
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