I installed my recorder but the LCD is blank and nothing is working, what's wrong? Make sure the unit is receiving power. Check the installation instructions above. Press the RESET button on the bottom of the unit. The LCD is functioning but none of the tape transport keys (REC, FF, etc.) are working, what's wrong? Make sure the unit is not in Stand Alone Caller ID mode. Move the CID switch on the rear panel to OFF. I don't see any keys labeled North, South, East, or West, where are they? North, South, East, and West refer to the 4 control keys arranged in a diamond pattern below the LCD display. They do not have labels as they are multi-functional keys. See the above diagram to determine which key is which. Do I have to connect the recorder to the telephone that I wish to record? No, you can connect the recorder to any available telephone jack. The recorder will record calls made on all telephone extensions connected to the same phone line. If you wish to record only certain calls, install the recorder next to the telephone that you will be using so that you may switch the recorder on and off. Can I use my recorder with two phone lines? The recording is a single line device and can only record from one phone line at a time. It can be connected to multi-line (KSU or PBX) systems for use with multiple telephone lines (see note below). However, two line systems and two line phones require that you either manually reconnect the recorder between line 1 and line 2 or purchase a switch that will select between line 1 and line 2. Contact Technical Support for more information on this.